Do I need an appointment? Do you take walk-ins?
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Why do your prices have ranges?
Our apartment homes are priced individually based on the amenities and features.
What is the application fee and is it refundable?
Application fees are $50 per person 18 years or older occupying the apartment. You may pay these fees online by credit card; a small convenience fee will apply. All application fees are nonrefundable. We also require an administrative fee of $50. This is so that the credit and criminal background check can be processed for approval.
How do I apply?
Applications may be found under the “floor plans” tab of our property website, or you can stop in the office for a paper application during business hours.
Which utilities do I pay?
You are responsible for the electricity, internet and cable (if you choose to purchase this). I recommend visiting saveonenergy.com for all of the electric providers in our area. Electricity is required to be turned on and set up no later than your move in date. Our company also requires that you purchase Renter’s Insurance. If you choose to opt out of purchasing Renter’s Insurance, our company does offer a liability policy for an additional $10 per month. Water, trash, and sewer are itemized and billed directly to the resident.
What is the security deposit?
Security deposits will vary depending on qualifying criteria.*The standard security deposit is $200-$300 and can go up to one month’s rent. This deposit is able to be refunded at the end of the lease contract, so long as you abide by the contract’s policies and follow your move out instructions.
When is my rent payment due? What day of the month am I liable for a late charge?
Rent is always due on the first and a $75 late fee is assessed on the 6th of every month (even Sundays and holidays).
How can I pay my rent?
You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.
What kind of pets do you allow? How many pets may I have?
Up to 2 pets, cats or dogs are allowed. Any number of pets living in the apartment will then require a one-time, nonrefundable $300 pet fee. We also require an additional $25 pet rent. Pet rent is charged per pet, per month. (i.e. Max is a dog and Stella is a cat. I will owe $50 each month in pet rent). Breed restrictions apply, please contact the office.
If I get a job transfer, can I break the lease?
Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee is $1500 and must be paid 45 days in to your 60 day notice. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.
If I am part of the military and receive deployment or reassignment orders, can I break the lease?
Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.
How can I refer a friend?
If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
If something needs to be repaired in my apartment, how do I report it?
You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.
There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 7 days, they will need to fill out an application to be added to your lease agreement.
I will be moving out. What do I need to do?
We require a 60-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.
Do you have cable/Internet services?
Yes, Charter Communications and AT&T are our community cable and Internet providers. The office does not offer cable or internet. You would need to outsource for this amenity.
Is renters’ insurance required?
Yes! If you choose to opt out of purchasing Renter’s Insurance, our company does offer a liability policy for an additional $10 per month.
Can I grill on the property?
Yes, however personal grills are not permitted on property. Our communities offer several grills located throughout the property for use of residents.
I am locked out of my apartment/garage. What do I do?
If you are locked out during business hours, you can come to the office to be let back in your apartment or garage. Staff cannot meet the resident at their home. The resident must call and stop by the office to be let into their home. A key can be given to the resident to use, so long as collateral is left in the office and the key is returned in a timely manner.
I have lost my apartment and/or mailbox keys. What do I do?
If you have lost your keys, you may have new keys made at our office during business hours for a small fee.